The dispatch
All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. This enables a fully discreet service and your complete confidentiality.
Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware. We use Royal Mail and Parcel Force courier UK
Goods are dispatched by the choice you select during checkout
Royal Mail: If you, the customer are not in when your parcel arrives they(Royal Mail) will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Parcel Force: If you the customer are not in when your parcel arrives they(Parcel Force) will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us and additional fees will be charged. Returns
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met. 1. The goods must be unused. 2. The goods must be in their original condition & packaging. 3. Goods that are not heat sealed in the box are non refundable and non exchangeable. 4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. 5. The goods must be received back within 14 days from the day you the customer received your order. 6. Lingerie and items of clothing are non refundable and non exchangeable. 7. Videos and magazines are non refundable and non exchangeable. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods. Return address below
Hot24-7 PO BOX 228
Hitchin
Herts
SG4 0WW
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